How Will Internet of Things Impact Omni Channel Customer Service Offerings?

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Image courtesy of CoolHarbour. Every organisation is almost in a frenzy on how to provide customers martini accessibility (anytime, anyplace, anywhere and now anyhow) but are oblivious to the benefits Internet of Things can give to their organisation and their customers. They are only looking at how to provide Omni Channel Customer Services the traditional way. …

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Amazon Web Services (AWS) is Hell-bent on Having the Best IaaS Possible, Here's Why

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Amazon Web Services – AWS – is a huge business in its own right. With the annual revenue run rate crossing $14 billion and operating margins staying north of 30% for the past few quarters, there is nothing that was stopping Amazon from trying its hand in other segments of cloud computing, such as the Software …

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How the Internet of Things (IoT) is Growing on the Back of AI and Cloud Computing

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In a recent report published by Gartner, one of the world’s leading market research firms, the company says that 8.4 billion connected devices will be in use in 2017, a growth of 31% over 2016. The company predicts the Internet of Things (IoT) installed base to nearly triple during the 2016 to 2020 period, moving …

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Tapping the IoT for Business Value

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To derive business value from the Internet of Things (IoT), companies must focus on analyzing real-time data from things, staffing, and business processes. In today’s hyper-connected world, even a humble object like a sensor can acquire superpowers. For instance, a sensor inside an offshore drilling rig checks for damage to a critical valve by regulating …

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Jeff Bezos says we have it all wrong about Amazon's Alexa

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(Amazon CEO Jeff BezosAP) Lots of people, including myself, have observed that Amazon’s popular Alexa virtual assistant is a genius business tactic because it makes it easy to buy physical and digital stuff from the self-styled “everything store.” But in an interview with Billboard’s Stephen Witt, Amazon CEO Jeff Bezos actually splashes some cold water on that …

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You can now control your smart home devices directly from Google Assistant

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Google has been consistently trying to improve Google Assistant – the company’s recent venture into AI on the smartphone. The company has now rolled out a new update for Assistant on Google Pixel, which introduces a new feature called “Home Control”, allowing it to control smart home devices like Philips Hue, Honeywell, Belkin’s WeMo, Nest, …

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One essential router setting change to make right now

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The connected home is fast becoming commonplace. Smart appliances like light bulbs, smart assistant speakers, thermostats, cameras and door locks arguably make life more convenient. That futuristic Jetson-like vibe they bring is certainly cool but are they compromising our homes’ cybersecurity? With the recent surges of attacks against Internet of Things and smart appliances, making …

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