IoT will revolutionise customer experience, says report
Customer experience solutions specialist Genesys has released a report exploring the role connected technology plays in businesses throughout the Asia-Pacific region. The 2016 IoT-Enabled Customer Experience report, produced in collaboration with IT market research company Frost & Sullivan, surveyed almost 500 business leaders working within 11 key Asia Pacific countries: Australia, New Zealand, China, India, Japan, South …
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