Starbucks AI Offers Voice Ordering For Customers

Coffees can now be ordered on command with a simple phrase

Starbucks is launching voice ordering for its mobile app and the Amazon Alexa platform, enabling customers to ask for a coffee before they arrive at the store.

They can now order and pay for food and beverage items using their voice from My Starbucks barista, which is powered by groundbreaking artificial intelligence, as well as via a Starbucks Reorder Skill on Amazon Alexa. Customers can speak in the same way they would talk to a barista in-store, including modifying their beverage to have it just the way they like it. A beta test of My Starbucks barista will be available to 1,000 customers nationwide, with plans for a rollout through summer 2017.