Two of the UK and Ireland’s biggest brands have announced a partnership to create a ‘one-stop’ solution that will give customers access to all the support and services they need to manage their homes, from boilers to laptops, dishwashers to wifi.
Energy provider SSE and retailer Dixons Carphone have joined forces to develop a unique solution that leverages their existing expertise. This includes SSE’s highly skilled engineers, Dixons Carphone’s leading after-care service from Knowhow and honeyBee, the digital platform from Connected World Services. This combination aims to bring connected home benefits to everyone, not just the tech savvy.
Together, SSE and Dixons Carphone will be building and trialling new connected product and service propositions through 2017, paving the way for a consumer launch thereafter. The combined customer base will be the first to benefit from a range of exclusive deals.
The partnership will be able to support all vital service requirements customers may have in the home. It will bring nationwide support to both the UK and Ireland through the two brands’ combined customer base of around 10 million households, supported by a 4,000-strong workforce of highly skilled engineers and technical advisers and 1,200 stores, including almost 140 stores in Ireland and Northern Ireland.
Customers will be able to control connected devices in the home, purchase a wide-range of recommended products, arrange installation of smart thermostats or security systems, get peace of mind cover and help to troubleshoot technical and maintenance issues.
Commenting on the new partnership, SSE MD Retail, Will Morris said, “Together, we are developing a solution that isn’t just focused on launching the latest technology but on meeting customers’ desire for a simple, flexible way to control, manage and maintain their homes. To do this, we are taking a customer first approach, leveraging SSE’s expertise and proven track record in providing essential services in the home.”
Source: www.businessworld.ie
