New report on smart home user experience illuminated by new report

This report details how data analytics, modeling and mining are changing the way we interact with products

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This report assesses how market and technology advances are working together to transform the smart home user experience and how that transformation is affecting adoption, usage, and retention of the smart home.

It also includes a five-year forecast of voice-controllable consumer device adoption.

Key Questions Answered by the Report

  • How has the smart home UI/UX improved? Have the changes to the UI/UX been disruptive in any way?
  • What do consumers want in a UI/UX? What is critical versus nice-to-have?
  • How are companies changing the way they collect, model, analyze and use data to impact UX?
  • How is data being used to improve the user experience?
  • What is the impact of UI/UX changes on adoption and retention?
  • What is the next frontier for UI/UX in the connected home?

To view a detailed description and Table of Contents please visit:   

Smart Home UX

Key topics covered in this report:

1.0 Report Summary

  • 1.1 Purpose of Report
  • 1.2 Scope of Report
  • 1.3 Research Approach/Sources
  • 1.4 Core Questions Answered

2.0 The User Experience

  • 2.1 Purchase Process
  • 2.2 Product Reliability
  • 2.3 Setup
  • 2.4 User Interface
  • 2.4.1 Voice Recognition / Natural Language Interaction
  • 2.5 UX Personalization and Customization
  • 2.5.1 Customized Use Cases and Tools
  • 2.5.2 Balancing Convenience, Control, and Autonomy
  • 2.5.3 Maximizing Smart Home Functionality
  • 2.6 Customer Support
  • 2.7 Data Analytics: Simplifying the User Experience

3.0 UX Investment

  • 3.1 Financial Model
  • 3.2 Competition
  • 3.3 UX Investment Decisions

4.0 Company Profiles

5.0 Forecast

  • 5.1 Forecast Methodology and Assumptions
  • 5.2 Forecast

6.0 Implications and Recommendations

  • 6.1 Implications
  • 6.2 Recommendations

7.0 Appendix

  • 7.1 Glossary

8.0 Index

  • 8.1 Image Sources


  • Smart Home User Experience Components
  • Brand Consideration for Connected CE Products
  • Factors Considered by CE Purchasers Other Than Brand
  • Top Three Purchase Considerations for Connected CE Products
  • Technical Problems Experienced with Smart Home Devices
  • Inconvenience of Device Setup
  • Likelihood of Purchasing the Same Brand Again
  • Voice Control Continuum
  • Methods of Interaction with Devices and Services
  • Examples of Alexa Compatible Devices and Services
  • Communication Method Used Most Often on Most-Often Used Connected CE Device
  • Ideal Smart Thermostat Interfaces
  • Ideal Smart Lock Interfaces
  • UX Investment Decision Factors
  • Amazon Company Profile
  • Vivint Company Profile
  • Roku Company Profile
  • Control4 Company Profile
  • Apical Company Profile
  • Nuance Company Profile
  • Forecast Methodology
  • Forecast of Connected Device Unit Sales with Voice Control Capability
  • U.S. Forecast of Mobile Device Unit Sales with Voice Control Capability
  • U.S. Forecast of Connected CE Device Unit Sales with Voice Control Capability
  • U.S. Forecast of Smart Home Device Unit Sales with Voice Capability

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