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The Year of Conversational Commerce Conversational Commerce refers to using natural language within a messenger application (Messenger, WhatsApp, WeChat, and others) or using voice assistants (Siri, Amazon Alexa, and others) to interact with a business for an inquiry, purchase, or customer service. The term Conversational Commerce was coined by Chris Messina, Developer Experience Lead at …

Conversational Commerce and What It Means for Your Customer Strategy Read More »

If you can’t beat ‘em, might as well join ‘em. At an event today in New York City, Sonos announced that they’re going to be adding compatibility with Amazon’s Alexa voice control and compatibility with Spotify Connect. Today’s event didn’t feature any brand new Sonos hardware, but instead, the announced Alexa support will be available …

Sonos Announces Partnership with Formal Rival Amazon As Well As Spotify Read More »

Is the air conditioning turning you into a popsicle? Is the television too loud? Are you hankering for a midnight snack? Don’t just sit there. Tell your hotel room. Aloft hotels, a brand of Starwood, has unveiled a new service that is straight from the future: voice-activated guest rooms. Aptly-named Project Jetson, the high-tech rooms …

The Hotel Room of the Future Will Listen to You Read More »

Sonos Adds Third-Party Integration for Voice Control and Connected Home By Rachel Cericola What could make Sonos even better? Voice integration, of course. That’s actually happening, thanks to a partnership between the multi-room audio manufacturer and Amazon’s Alexa service. But wait — there’s more. At an event in Manhattan earlier today, the company was talking …

Sonos Adds Third-Party Integration for Voice Control and Connected Home Read More »