SAN JOSE, CA(Marketwired – May 1, 2017) – Glassbeam, Inc., the premier machine information analytics firm for the linked merchandise and Internet of Things (IoT) trade, as we speak introduced that it has expanded its Support Analytics answer leveraging its patent pending Rules and Alerts Engine. The performance enlargement has come by new options that enhance evaluation of advanced machine log information. As an instance, main organizations like Dell EMC are using Glassbeam Support Analytics answer to supply proactive, predictive, and prescriptive buyer help for its portfolio of infrastructure merchandise and companies.
Support Analytics is Glassbeam’s core answer to handle the necessity of all product help organizations that aspire to revolutionize buyer expertise within the new age of linked merchandise and Industrial Internet of Things. Sophisticated machines generate advanced software program and logs on a regular basis. Unfortunately, technical help organizations parse by these advanced logs to unravel escalations one case at a time thus constructing tribal information and fragmented information base. Glassbeam’s answer solves this downside by automation by capturing all recognized guidelines, easy or advanced, in its Rules and Alerts Engine engine. This answer is now expanded to permit for deeper correlation and richer definition of advanced guidelines logic equivalent to common expressions towards a few of the most advanced machine log information bundles and file codecs. This permits an actual time analytics functionality to remodel and act on incoming machine logs towards all historic recognized points resulting in dramatic discount in imply time to decision (MTTR) for help escalations, in addition to automating case creation and offering suggestions straight to finish customers by buyer portals.
Dell EMC’s Converged Infrastructure (CI) Platforms Division (previously VCE) has been leveraging Glassbeam Support analytics for its portfolio of converged infrastructure products and systems. Dell EMC presents a wide range of storage merchandise geared toward simplifying IT infrastructure and modernizing information facilities. Dell EMC is utilizing Glassbeam to supply proactive analytics on key operational parameters throughout the techniques it helps, permitting them to modernize their customer support by superior machine information analytics. Using Glassbeam, Dell EMC’s help group can no longer solely simply monitor a whole CI system for potential issues however with enhanced Rules and Alerts performance they’ll monitor advanced threshold circumstances to make sure that help groups can preempt incidences of downtime by proactively addressing potential causes of malfunction.
